Post Sales Support Services
We offer a variety of after sales support services to ensure our customers are prepared to use the new additive manufacturing system effectively and efficiently. For example, installation, additive manufacturing courses, design, software support, and assistance with challenging prints. Our clients choose additive manufacturing because it’s an innovative and groundbreaking way to manufacture parts. As a result, the technology is new for many engineers, and in certain applications, requires extra support due to the learning curve.
The transition to additive manufacturing can be intimidating for designers and engineers that do not have experience with the technology, which can result in purchasing decision pushback. This is especially apparent in teams that have been manufacturing parts with traditional methods up until this point. To combat the hesitation, and increase comfortability, our engineers are ready to walk through the design and manufacturing processes. As part of our ongoing 3D printing support, we are also prepared to train them to use the technology effectively. In addition, we offer additive manufacturing courses to keep your team competitive with the evolving technology.
We will continue to offer 3D printing after sales support services for the entirety of each 3D printer’s lifespan. This includes but is not limited to service calls, spare part orders and installation, material recommendations, and material ordering. In addition, we will always notify our customers of new materials and technologies that our partners launch to keep their profitability continuous.
Sales Operations Support Solutions
We offer after sales support depending on each company’s needs in terms of technician experience, familiarity with products, and desired application goals. We are equipped to offer these services because of the partnerships we have established with Markforged, 3D Systems, and Bigrep. Our technicians regularly meet with the engineers that developed this technology so that they can provide the best 3D printing support possible.
Our team offers a wide range of customer sales support services both virtually and in person as necessary. We choose to work with our additive manufacturing partners because they stand by their 3D printing technology, and offer their own set of sales operation support services. In addition, our team attends educational sessions, webinars, and conferences to remain updated on the technology. We also have the ability to consult with the partner’s sales support consultants as necessary to find the best possible solution for any issues that may arise.
Our company views the sale as the beginning of a working relationship with our customer sales support services. We stand behind our additive manufacturing products and materials with continued support for each organization we sell to. We do not believe in temporary success or profitability following the sale because we view our customer’s success as our own. Our goal is to enable our clients to create 3D prints efficiently because these applications are an important part of the manufacturing industry. Additive manufacturing is the future of the machining industry. As the technology develops we understand that our clients need a distributor they can trust in the manufacturing long run.
Additive Manufacturing Courses
In addition to our 3D printing support options, our additive manufacturing engineers offer a wide range of training courses to help your team get the most out of your 3D printing system. Incorporating Additive Manufacturing takes a paradigm shift in your organization to implement effectively. Understanding additive manufacturing’s benefits and utilizing them collaboratively with your existing process could reveal your next generation of profits and savings. There is no doubt additive manufacturing is moving quickly, and keeping up with it can be challenging. Miller 3D has designed these courses so that your business can stay relevant and competitive with the trends in the smartest and most innovative ways possible.
Our courses offer 3D printing support for every skill level, and they range in time from half days to full days. Our designed courses include Additive Manufacturing Fundamentals, Design for Additive Manufacturing with Plastics & Composites, Design for Additive Manufacturing with Metals, and Additive Manufacturing for the Business Owner or Executive. If your company sees a need for education and training outside of these courses, please let us know.